Refund policy
No Refunds • No Returns Policy
Thank you for shopping at OMG I Had That! We take great pride in offering quality, unique "blast from the past" items. Please be sure to carefully review all photos and details of your purchase before finalizing, as we do not accept returns or offer refunds for buyer remorse. All sales are final.
📦💔 My Item Arrived Broken / I Haven't Received It Yet
Every item leaving OMG I Had That is fully insured for both buyer and seller protection.
• Broken in Transit:
If your item arrives damaged, it’s important to keep and photograph any outer packaging showing damage. Photos are required for insurance claims - no exceptions. Along with your photos, please provide your email address and phone number so I can initiate the claim.
Once the claim is opened, you will receive an electronic affidavit from either Cabrella or U-PIC Insurance via email (check your Junk folder if you don’t see it). This must be signed and returned for the claim to process and for you to receive a refund.
📬 If You Haven’t Received Your Package (but tracking shows delivered):
If your package shows as delivered but you haven’t received it, follow the same steps as above (without needing photos). If tracking still shows the item in transit, I’ll work with you to find a solution.
Please note: Failure to provide all required details (photos, email, and phone number) will result in no refund, as I cannot open a claim without this information.